Welcome to Logsage's Frequently Asked Questions section! Here you'll find answers to common questions about using our platform.

We are actively expanding our FAQs. If you can't find what you're looking for yet, please don't hesitate to contact our support team.

FAQs

Logsage is a digital logbook and professional practice management tool designed for provisional psychologists, generally registered psychologists, and supervisors in Australia. It helps you track your hours, manage client and supervisor details, and easily generate official reports aligned with AHPRA requirements.
You can sign up for Logsage through our website. Once registered, you'll be prompted to select your account type and enter your display name. You can update other profile details at any time.
Once signed up, users can toggle between different account types in their account settings.

Provisional Psychologist (Supervisee): For those undertaking a 5+1 internship program. This profile is designed to accurately record and submit client contact, client-related, supervision, and professional development hours for supervisor approval.
Generally Registered Psychologist: For managing Continuing Professional Development (CPD) activities and generating CPD reports.
Supervisor: For reviewing and approving log entries, weekly periods, and full logbooks for your supervisees, as well as managing your own CPD.

Registrars: Tailored logging for Clinical Psychologist Registrars is coming soon.
No. The Australian Health Practitioner Regulation Agency (Ahpra) and the Psychology Board of Australia (PsyBA) do not endorse or certify specific logbook software. Logsage is a tool designed by professionals to support your compliance with their requirements. It remains your professional responsibility to ensure your records meet all regulatory standards.

Getting Started

Navigate to the "Log Entry" page. Select the category of your activity (Client Contact, Client-Related, Supervision, or Professional Development), fill in the details like date, duration, description, and any relevant client/supervisor IDs. You can save it as a draft or submit it for approval.
Yes. Logsage is a secure, cloud-based platform accessible through your web browser on any device (desktop, laptop, or mobile phone). This allows you to log activities on-the-go without needing to install a separate app.
The Voice Entry feature (available with the Premium Plan) allows you to simply speak your log entry details. Our secure AI will transcribe it and intelligently populate the form fields for you. This saves significant time and lets you log hands-free. Take a break from screens and complete your daily logging while strolling through the park (or just getting the dishes done).
This is critical and mandatory.
Professional Mandate: The Psychology Board of Australia's Code of Conduct requires that psychologists maintain client confidentiality and only collect information necessary for professional purposes. Your supervision logbook is a professional practice record demonstrating your development of competencies—it is not a clinical case file.
AHPRA specifically requires that supervision logbooks contain de-identified client information. The logbook demonstrates your professional activities and hours, not detailed case histories.
Privacy Law: Under the Australian Privacy Act 1988, properly de-identified information is no longer "personal information," which simplifies compliance and greatly reduces the risk of client privacy breaches. For more detail, please see our Privacy Policy.
Logbook vs Clinical Records
Your Logbook (Logsage): Records your professional activities, hours, and competency development using de-identified client information.
Clinical Records: Detailed, identifiable case notes stored securely in your workplace's records system (separate from your logbook).
You can immediately edit the log entry to remove the PII. If the entry was already approved by your supervisor, editing it will automatically revert its status to "Pending Approval" to ensure your supervisor re-reviews the de-identified, compliant version. If you have concerns about sensitive data, please contact support immediately.
Client Contact hours involve direct interaction with clients for psychological assessment, diagnosis, intervention, prevention, treatment, consultation, or providing advice and strategies under supervision.
These are indirect activities necessary to support your work with clients and develop your competencies. Examples include reading research for a specific client, case consultation with colleagues, or formal/informal reporting related to client care.
You can log workshops, seminars, conferences, reading, online courses, and other PD activities. You'll specify the type, details, topics covered, and relevant AHPRA core competency areas. You also indicate if it was "active" (hands-on) or "passive" (informational).
Yes, you can edit entries. If an entry has been submitted for approval, any edits will reset its status back to "Draft." If an entry was already approved by a supervisor, editing it will change its status back to "Pending Approval" and require re-approval to maintain compliance.
Yes, Logsage requires an active internet connection. As a secure, cloud-based platform, Logsage needs to connect to the server to save your new entries, sync with supervisor accounts, update your progress, and generate official reports. Soon we plan to build the capacity for offline data-entry, which will sync to the app once an internet connection is reestablished.

Log Entries

Go to the "Supervisors" page and click "Add Supervisor." You'll need to enter their full name, AHPRA registration number, and email. You can also indicate if they are your primary supervisor and if they use the Logsage app for digital signing.
If your supervisor prefers doing things the old school way (signing on paper or pdf), that’s okay. You just won’t use the ‘digital signing enabled’ feature. When you generate a pdf report of a logbook period, there will be a place for your supervisor to sign and date these manually.
Your primary supervisor is your main supervisor who oversees your internship program. They will typically be responsible for approving weekly periods and full logbooks.
Digital Signing Enabled: If your supervisor uses Logsage, they can log in to the app to digitally initial individual supervision/PD entries and sign weekly/full logbook approvals. This means you don't need physical signatures.
Manual Signing: If your supervisor does not use Logsage, you will need to generate PDF reports and obtain their physical signature on printed documents.
AHPRA requires that the supervisor who provided a supervision session needs to initial that entry — whether they are the primary or secondary supervisor.
Logsage has a dedicated initialing feature for this. Just select which supervisor delivered the session, and it will go to them for digital approval/initialing. If one of your supervisors doesn’t use the app, no problem. There will be room for them to initial the entry in the exported pdf report.
For provisional psychologists, your supervisor can approve all your client contact and client-related entries for a specific week (Monday-Sunday) in one go. They will digitally sign this weekly approval, which is then recorded in your logbook.
This weekly approval system matches AHPRA’s recommendations and fits with how most supervisors operate with alternative logbooks (e.g., manual signing on paper, in word or excel).
Supervisors can navigate to the "Review Entries" page, select a supervisee, and see a list of individual supervision and professional development entries awaiting their initials. They can then add comments and digitally initial these entries.
On the "Export Report" page, you can select a date range and request your principal supervisor to review and digitally sign your entire logbook for that period (e.g., for progress reports, supervisor changes, or program completion). You will first need to sign the request yourself.

Supervisors & Approvals

You do. You, as the user, retain all rights and ownership to the data you input into Logsage. Logsage acts solely as the data processor (or custodian) storing and managing the data on your behalf to provide the service. This is fully explained in our Terms of Service.
No, absolutely not. Logbook entries in Logsage are explicitly NOT considered client records. This is a crucial distinction under AHPRA and the PBA.
Client Records are comprehensive, identifiable notes intended for client care, stored securely in your clinical records system.
Logbook Entries are records of your professional activities and hours, and must only contain de-identified client information.
It is your professional responsibility to maintain separate, secure, and identifiable clinical records within your workplace's approved system, entirely distinct from your Logsage logbook.
De-identification means excluding all personally identifiable information (PII) from your log entries so that individuals cannot be linked back to the information. This is critical because it meets the AHPRA mandate and your ethical duty to maintain client confidentiality. This requirement is a core part of our Terms of Service.
Logsage is built on the highly secure Base44 platform, which maintains industry-standard security measures to protect your data. This includes:
Encryption in Transit: All data exchanged is encrypted using strong Transport Layer Security (TLS).
Encryption at Rest: Your data is encrypted when stored on Base44's infrastructure.
Audited Infrastructure: Base44 uses cloud providers with high security standards, undergoing regular third-party audits and holding relevant industry certifications (e.g., ISO 27001).
You (full control).
Approved Supervisors (view, comment, and sign entries submitted to them).
Logsage/Base44 Personnel (access is strictly limited to providing the service or troubleshooting).
Third Parties: Your data is never shared for marketing. Any sub-processors are under strict contract to process your data only for the agreed-upon service.
Logsage is built on the Base44 platform, which utilizes global cloud infrastructure. By using the app, you consent to the storage and processing of your data outside of Australia. This is a normal and secure practice for modern apps (like Google Drive or Microsoft OneDrive). We ensure all international data transfers are protected by robust legal and technical safeguards specified in Base44's Data Processing Addendum. More details are available in our Privacy Policy.
When you use the AI Voice Entry feature:
Secure Transmission: Your audio is securely transmitted to a contracted, third-party AI transcription service.
Zero Data Retention (ZDR): The audio and direct transcription are processed transiently and are NOT retained by the AI service provider after the text is returned to Logsage.
Purpose-Limited Use: The AI service is contractually prohibited from using your audio or transcription for any purpose, such as training their models.
Base44 (the platform Logsage is built on) is subject to regular, independent audits related to its data protection practices. This demonstrates a strong commitment to transparency and accountability.
When you use the built-in feature to request deletion of your account and data, we will remove your data from our active servers within a commercially reasonable timeframe. However, we may retain backup copies of your data for a limited period to meet legal or regulatory obligations. It is always your professional responsibility to download and secure a final copy of your logbook records before initiating account deletion.

Data & Privacy

Subscription & Premium Features

Professional Plan: Offers core logbook features for tracking hours, managing client IDs and supervisors, and generating clear and comprehensive reports — all the tools you need to maintain AHPRA compliance.
Premium Plan: Includes all Professional features plus advanced tools like AI Voice Entry and Calendar View to visualise hours over time.
Premium users receive up to 10 hours (600 minutes) of AI voice transcription per month. Your usage resets at the start of each billing cycle.

Each voice entry typically only takes 1-2 minutes, so 600 minutes per month will be ample for most users.
Once you've used your 10 hours of AI voice transcription for the month, you won't be able to use the feature until your limit resets at the start of your next billing cycle. You can continue logging entries in the App manually at any time. Contact Logsage at support@logsage.com.au to explore options for custom AI voice limits.
Logsage subscriptions are generally non-refundable. We recommend using the free trial period to ensure the app meets your needs before purchasing a subscription. Details on our cancellation and refund policies are provided in our Terms of Service.
Yes, new users can receive a free 30-day trial period to explore Logsage's features. During the trial, you'll have access to Premium features. You can check your trial end date in your profile.
When your free trial ends after 30 days, you will need to subscribe to a paid plan (Professional or Premium) to continue using Logsage. All your previously logged entries and settings are securely saved and will be available once you subscribe.