Logsage Terms of Service

Last Updated: 16 December 2025

Welcome to Logsage.

Please read these Terms of Service ("Terms") carefully. They form a binding legal agreement between you ("You" or "User") and Logsage ("We" or "Us"), a company based in Perth, Western Australia.

By creating an account, you agree to these Terms. If you do not agree, you must not use the application.

1. What Logsage Is (and What It Isn't)

Logsage is a Professional Practice Logbook designed to help Australian psychologists and supervisees track their hours, supervision, and professional development.

Crucially, Logsage is NOT a Clinical Record System.

  • Purpose: The App is for tracking your professional activity.

  • Limitation: It is not a substitute for your employer's Electronic Health Record (EHR) system. You must never use Logsage to store a client's full medical history, treatment plans, or identifiable personal information.

2. Your Professional Responsibilities

As a psychology professional, you retain specific ethical and legal responsibilities when using this tool.

a. De-Identification (Strict Requirement) You agree to ensure that all client data entered into Logsage is thoroughly de-identified.

  • Allowed: Initials (e.g., "JW"), Case Numbers, Pseudonyms.

  • Prohibited: Full Names, Dates of Birth, Medicare Numbers, Addresses.

  • Liability: You are solely responsible for any breach of client confidentiality resulting from the input of identifiable information into the App.

b. Accuracy & Compliance While Logsage is designed to fully align with and support Psychology Board of Australia (PsyBA) and Ahpra guidelines, you are ultimately responsible for your own compliance.

  • The App helps you count and track your hours and milestones, but it cannot guarantee they meet the specific requirements of your internship pathway or endorsement.

  • You must verify the accuracy of all reports before submitting them to the Board.

c. Account Security You are responsible for keeping your login credentials secure. We strongly recommend enabling Two-Factor Authentication (2FA) in your account settings.

3. Data Ownership & AI

a. You Own Your Data You retain full ownership of the log entries and supervision records you create. We act only as the processor of this data.

b. Artificial Intelligence (Voice-to-Text) If you use our Voice Entry feature (optional and can be hidden by the user at any time):

  • You acknowledge that AI transcription (provided by Microsoft Azure) may occasionally make errors.

  • You agree to review and verify all AI-generated text for accuracy before saving it as a log entry.

  • You agree not to record identifiable client information in your audio notes.

4. Subscription & Payments

a. Fees: Access to premium features requires a paid subscription. Prices are displayed on our Pricing page and are inclusive of GST for Australian customers.

b. Payments: Payments are processed securely by Stripe. We do not store your credit card details.

c. Cancellation: You may cancel your subscription at any time via your account settings. You will retain access until the end of your current billing period.

5. Intellectual Property

  • Our IP: The Logsage application, code, design, and logo are the exclusive property of Logsage.

  • Your IP: The data you enter (your logs) belongs exclusively to you.

6. Service Availability & Liability

a. "As Is" Service We strive for 99.9% uptime, utilising enterprise-grade infrastructure (AWS & Supabase). However, we provide the App on an "as is" basis. We do not guarantee that the service will be uninterrupted or error-free.

b. Limitation of Liability To the maximum extent permitted by Australian Consumer Law (ACL):

  • Logsage is not liable for any indirect loss, loss of profit, or loss of data arising from your use of the App.

  • Our total liability for any claim related to the service is limited to the amount you paid us in the past 12 months.

c. Australian Consumer Law Nothing in these Terms excludes any guarantees implied by the Competition and Consumer Act 2010 (Cth) that cannot be excluded by law.

7. Termination

a. By You: You can delete your account at any time within the App settings.

b. By Us: We may suspend or terminate your account if you breach these Terms (e.g., by entering identifiable client data or attempting to hack the service).

c. Data Deletion: Upon account deletion, your data will be permanently removed from our production systems in accordance with our Privacy Policy. Please export your logs before deleting your account.

8. General Terms

a. Governing Law: These Terms are governed by the laws of Australia.

b. Updates: We may update these Terms from time to time. If a change is material, we will notify you via email. Continued use of the App constitutes acceptance of the new Terms.

9. Contact Us

If you have any questions about these Terms, please contact us.

Logsage Support

Email: support@logsage.com.au

Location: Perth, Western Australia