Logsage Privacy Policy

Last updated 23rd November, 2025

This Privacy Policy describes how Logsage ("Logsage", "we", "us", or "our"), an Australian company based in Perth, Western Australia, collects, uses, and discloses your information in connection with your use of the Logsage application ("App").

Logsage is built on the Base44 platform. As such, Base44, Inc. ("Company") acts as the primary data processor for Logsage, processing data on our behalf. You, as the user of Logsage, are considered the Data Controller for the personal data you provide, and we (Logsage) are your Processor, operating under your instructions (as detailed in the Base44 Data Processing Agreement).

1. Introduction

Your privacy is important to us. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data you provide through the App. By using the App, you agree to the collection and use of information in accordance with this policy.

2. The Information We Collect

We collect various types of information for the purpose of providing and improving our service to you.

a. Personal Information (Provided by You):

  • Account Data: Your display name and email address.

  • Professional Details: Information such as your AHPRA registration number, user type, program details, principal place of practice, and expected completion dates.

  • Subscription Information: Details related to your subscription plan, status, and payment (though actual payment processing is handled by third-party providers like Stripe, and we do not store your full payment card details).

  • Digital Signatures/Initials: Images of your digital signature and initials, if you choose to upload or create them within the App.

  • Communication Data: Any information you provide when contacting our support team.

b. Log Data (Generated by Your Use of the App):

  • Log Entries: The records you create documenting your professional activities, including dates, durations, categories, descriptions, comments, and associated de-identified client IDs or supervisor IDs.

  • De-identified Client Information: De-identified client identifiers (e.g., initials, pseudonyms, case numbers) and associated information (e.g., presenting issues, place of practice) that you input.

  • Supervisor Information: Basic personal information of supervisors you add to your account (e.g., name and email address) if you choose to enter this information to connect your logbook to your supervisor through the app.

  • Activity Data: Data related to your interactions with the App, such as features used, date/time of access, and general usage patterns.

c. CRITICAL: No Identifiable Client Information: As stated in our Terms of Use, Logsage is NOT a client record system. You MUST NOT enter any personally identifiable client information (PII), sensitive health information, or any other data that would violate privacy laws or professional ethical guidelines if de-identified. Logsage disclaims all responsibility and liability for any PII you mistakenly or intentionally input into the App. Any such input constitutes a material breach of our Terms of Use and will result in corrective action, up to and including account termination.

3. How We Use Your Information (Purpose of Processing)

We use the information we collect solely to provide, maintain, and improve the Logsage service, and in ways that are proportionate and respect your privacy rights:

a. To Provide and Maintain the Service: To operate the App's functionalities, including creating log entries, managing clients and supervisors, facilitating approval workflows, and generating reports.

b. Personalisation: To tailor the App experience to your user type.

c. Communication: To send you service-related notifications, updates, and respond to your support requests.

d. Improvement: To analyse usage patterns, diagnose technical issues, and improve the App's performance, features, and user experience.

e. Security & Compliance: To prevent, investigate, and mitigate data security risks and incidents, detect fraud, and comply with applicable laws and regulations (Base44 DPA, Sec 1.1.1).

f. AI Features: To process voice recordings for transcription and intelligent data extraction, helping to streamline your record-keeping.

4. How We Share Your Information

We share your information only in limited circumstances and with appropriate safeguards:

a. With Your Approved Supervisors: Your nominated and approved supervisors will have access to your relevant log entries for review, approval, commenting, and digital signing, as per the App's functionality.

b. With Base44 (Our Platform Provider): All your data is processed by Base44 as our data processor, strictly in accordance with their Data Processing Agreement and their Privacy Policy.

c. With Sub-processors: Base44, acting as our processor, may engage sub-processors (third-party service providers like cloud hosting providers, AI services, etc.) to perform certain functions necessary to provide the service (Base44 DPA, Sec 3). These sub-processors are contractually bound to process your data only for the purposes of providing the service and are subject to similar data protection obligations.

d. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

e. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate privacy safeguards.

f. Data Transfers Outside of Australia: Logsage is hosted on the Base44 platform, which uses cloud infrastructure with data servers located in the United States. By using the App, you consent to the transfer and storage of your data outside of Australia. This is a standard and secure practice for most modern SaaS applications, similar to how data is stored by trusted providers like Google (Google Drive) or Microsoft (OneDrive). We ensure that all international transfers are protected by appropriate safeguards as defined in the Base44 Data Processing Agreement and relevant privacy laws.

g. Anonymous Information: We may share aggregated or anonymised data that cannot be used to identify you, for analytics, research, or marketing purposes (Base44 ToS, Anonymous Information section).

5. Data Security

We and the Base44 platform implement and maintain industry-standard technical and organisational security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include:

a. Encryption in Transit: All data communication is secured using Transport Layer Security (TLS 1.2 or higher).

b. Encryption at Rest: Your stored data is encrypted using industry-standard encryption protocols (e.g., AES-256).

c. Secure Infrastructure: We leverage cloud infrastructure providers with robust physical, operational, and network security measures, including certifications like ISO 27001 and SOC 2 (Base44 DPA, Exhibit B, and general security commitments).

d. Access Controls: Access to your data by Logsage/Base44 personnel is strictly limited to essential staff following a "least privilege" model, and they are bound by confidentiality.

e. Personnel Training: Both Logsage and Base44 ensures its personnel are trained on data protection responsibilities and adhere to confidentiality commitments.

f. Monitoring: We utilise firewalls, intrusion detection systems, and continuous monitoring to safeguard the infrastructure.

6. Data Retention

We retain your Personal Data for as long as necessary to provide you with the Logsage service, maintain your account, and fulfill the purposes outlined in this Privacy Policy. You control the duration of processing of your data. Upon termination of your account, your data will be deleted according to Base44's data retention policies, which include provisions for deletion upon your request (Base44 DPA, Sec 9). Note that some data may be retained for backup purposes for a limited period or as required by law (Base44 DPA, Sec 9.1).

7. Your Data Protection Rights

The Logsage App provides you the user with extensive control of the data that you enter in the App: you are responsible for creating, managing, updating, and deleting log entries and other logbook information. As the Data Controller for your Personal Data, you have certain rights concerning your data, and Logsage (as your Processor via Base44) will assist you in exercising these rights in accordance with the DPA:

a. Access: You can request access to your Personal Data.

b. Rectification: You can request correction of inaccurate or incomplete data.

c. Deletion: You can request the deletion of your Personal Data.

d. Object to Processing: You can object to the processing of your Personal Data under certain circumstances.

To exercise any of these rights, please contact us at support@logsage.com.au.

 8. Third-Party AI Services (Voice Transcription)

When you use the AI Voice Entry feature:

  • Secure Transmission: Your audio recording is securely transmitted to a third-party generative artificial intelligence service (e.g., OpenAI's Whisper API).

  • Purpose-Limited Processing: This AI service acts as a sub-processor and is contractually prohibited from using your audio or the resulting transcription for any purpose other than providing the transcription service back to Logsage. They cannot use it to train their models or for any other unrelated business purposes (Base44 DPA, Sec 3.1.1).

  • Zero Data Retention (ZDR): We leverage "zero data retention" (ZDR) settings offered by these AI sub-processors where available and applicable. This means the audio recordings and direct transcriptions are processed transiently and are not retained by the AI service provider after the transcription is generated and returned to Logsage.

  • Logsage Retention: The only data retained by Logsage from this process is the final text you choose to save into your log entry. You have full control over editing and verifying this text.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@logsage.com.au.